MCOLES State Licensing Practice Exam

Which report includes documentation of grievance procedures?

1. Operational

2. Investigatory

3. Administrative

4. Criminal

The correct answer is: Administrative

The correct answer is the administrative report. This type of report typically contains policies and procedures relevant to the functioning of an organization or agency, including documentation of grievance procedures. Grievance procedures are essential for addressing complaints and ensuring that there is a clear method for resolving issues within an organization. Such documentation helps to uphold transparency and maintain a systematic approach to employee or member grievances, ensuring that they are handled fairly and consistently. Operational reports focus more on the day-to-day activities and performance metrics, while investigatory reports are concerned with documenting investigations into specific incidents or complaints rather than outlining general procedures. Criminal reports primarily deal with offenses and violations against the law, documenting evidence and findings related to criminal activity. Therefore, the administrative report is the most appropriate choice for including grievance procedures as part of its content.